299bet Privacy Policy
This page clearly explains how safe your personal information is with us, how it is collected, and what it is used for.
Your Information is Safe and Confidential
This Privacy Policy ("Policy") applies to the 299bet platform and its associated services ("Services"). By registering on 299bet or using the Services, you agree to the methods of information collection and use described in this Policy. This Policy is drafted in accordance with applicable laws of Bangladesh, and its primary purpose is to maintain user trust. To learn about the full terms of our Services, please read the Terms and Conditions page.
1 What Information We Collect
The information collected during registration and use of the Services.
1.1 Information You Provide Directly
When you create an account on 299bet, we collect the following information:
- Full name and date of birth (for age verification — to comply with the 21+ age requirement)
- Mobile number and email address
- Mobile banking numbers associated with your preferred payment method (bKash, Nagad, Rocket, Upay)
- Username and encrypted password for secure login
- National ID card or passport details if identity verification is required
1.2 Automatically Collected Information
When you use our platform, certain information is recorded automatically:
- IP address and device type
- Browser version and operating system
- Session logs — login time, pages visited, and session duration
- Gaming history, bet amounts, and transaction records
This information is primarily used to identify technical issues, prevent fraud, and improve the quality of our services.
1.3 Cookies and Tracking Technologies
299bet uses cookies and similar technologies. These keep your login session active, save your language and preferences, and allow us to analyse how the service is used. You can disable cookies in your browser settings, but doing so may affect the proper functioning of some features.
2 Purpose of Using Information
Why and how the collected information is used.
2.1 Service Operation and Improvement
299bet uses your information to carry out the following:
- Account creation, verification, and management
- Processing deposit and withdrawal transactions (minimum deposit ৳100, minimum withdrawal ৳1,000)
- Managing bonuses and promotional offers
- Determining VIP membership levels and calculating cashback
- Customer support — providing assistance via live chat and email
2.2 Security and Fraud Prevention
To ensure account security and detect unauthorised transactions, we monitor login information and behavioural patterns. If suspicious activity is detected, we may ask you to verify your identity via OTP or other verification methods.
2.3 Communication and Notifications
We may contact you at the mobile number and email address you provided regarding the following:
- Important account-related notifications and security alerts
- Transaction confirmation messages
- Promotional offers — if you have given your consent
If you do not wish to receive promotional messages, you can turn them off at any time from your account settings.
3 Information Sharing and Disclosure
When and with whom your information may be shared.
3.1 Sharing with Third Parties
299bet does not sell or rent your personal information to any third party. However, limited information may be shared in the following cases:
- Mobile banking service providers for payment processing (bKash, Nagad, Rocket, Upay) — only the information necessary to complete a transaction
- Technical service providers who maintain the platform infrastructure, under strict confidentiality agreements
- Game studios and software providers — for verifying gameplay records
3.2 Legal Obligations
299bet may disclose information in response to a court order, a lawful request from a government authority, or a legal obligation. In such cases, only the necessary information will be disclosed, nothing more.
3.3 International Data Transfers
Our servers and technical infrastructure may be located in various countries. If your information is transferred outside Bangladesh, this will be done in compliance with applicable data protection standards and your information's security will be ensured.
4 Data Protection Measures
What we do to keep your data safe.
4.1 Technical Protection
299bet uses SSL encryption technology to protect your information. All data exchanged between the website and our servers goes through encrypted channels. Passwords are never stored in plain text — they are stored using a one-way hashing method.
- All data transmission via SSL/TLS protocol
- Regular security audits and vulnerability testing
- Access controls — only authorised staff can access the information they need
- Database encryption
4.2 Administrative Protection
Staff receive regular training on data confidentiality. Access to user data is limited to the minimum required ("principle of least privilege"). In the event of a data breach, 299bet will act promptly and notify affected users where applicable.
Please note: No method on the internet is 100% secure. Keep your password strong, do not share it with anyone, and contact us immediately if you notice any suspicious activity.
5 Your Rights and Controls
What control you have over your information.
5.1 Viewing and Correcting Information
You can log in to your 299bet account at any time to view and update your personal information. If any information is incorrect or you have difficulty updating it, please contact our customer support. Our support team is available seven days a week, 24 hours a day, in both Bengali and English.
5.2 Requesting Deletion of Information
You may request that your information be deleted. However, we are legally required to retain information in the following cases:
- Financial transaction records — must be kept for a specified period as required by law
- Core identity information while the account remains active
- Data needed for dispute resolution
When your account is closed and the legal retention period has ended, your personal information will be permanently deleted.
5.3 Opting Out of Marketing Communications
If you do not wish to receive promotional emails or SMS messages, you can opt out from your account settings or by informing customer support. Transaction and security-related messages will always be sent, as these are an essential part of operating the service.
6 Data Retention Period
How long your information is held with us.
6.1 Retention Policy
All information is retained for as long as your account remains active. After an account is closed, financial transaction data is kept for a specified period as required by applicable law. Once that period ends, the information is securely deleted or anonymised.
6.2 Inactive Accounts
For accounts that have been inactive for an extended period, we will notify you in advance by email. If the account has any balance or pending transactions, the standard data retention rules will apply after those are settled. To learn more about responsible gaming at 299bet, please read the Responsible Gaming page.
7 Underage Users and Special Protections
Our position on protecting those under 21 years of age.
7.1 Age Verification
299bet is a 21+ platform. Each user's age is verified at the time of registration, and those under 21 are not permitted to open an account. If it is found that an underage person has created an account using false information, that account will be closed immediately and all associated data will be deleted.
7.2 Sensitive Information
We do not collect, and have no need to collect, sensitive information such as health details, religious beliefs, political opinions, or any other sensitive data. Our platform only collects information necessary for gaming services.
8 Policy Changes and Updates
How you will be informed if any changes are made to this Policy.
8.1 Notice of Changes
299bet may update this Privacy Policy as needed. For significant changes, we will:
- Update the "Last Updated" date at the top of the page
- Notify registered users via email or in-app notification
- Provide sufficient notice before the updated policy takes effect
Continuing to use the platform after an updated policy is published will be considered your acceptance of the changes.
8.2 Questions and Contact
If you have any questions or concerns about this Privacy Policy, please contact us. Our customer support team is active seven days a week, 24 hours a day. Our support email: [email protected]
For more details about us, visit the About Us page. For answers to common questions about our services, visit the FAQ page.